FAQs
Brand FAQs
What is Wiild Thing’s mission?
Wiild Thing’s mission is to redefine sexual wellness by providing body-safe, high-quality products that promote pleasure, intimacy, and confidence. We believe everyone deserves to enjoy safe and empowering experiences.
What sets Wiild Thing apart from other wellness brands?
Wiild Thing stands out with our commitment to safe, high-performance products crafted with quality materials and attention to detail. We offer a diverse range of products that cater to different needs, ensuring a personalized experience for everyone.
Where can I find Wiild Thing products?
Wiild Thing products are available for purchase directly on our website, and we are also stocked in select online or offline (?) retailers. Check out our store locator for more options.
Is Wiild Thing a cruelty-free brand?
Yes, Wiild Thing is proudly cruelty-free. We do not test any of our products on animals, ensuring that all our items are ethically produced.
Is Wiild Thing's packaging eco-friendly?
We’re dedicated to sustainability. Our packaging is designed with eco-friendly materials, and we continuously explore ways to reduce waste in our operations.
What types of ingredients do Wiild Thing products use?
Wiild Thing products are made with high-quality, body-safe ingredients that are cruelty-free and hypoallergenic. We avoid harsh chemicals and focus on skin-friendly formulations. All ingredients and formulations are thoroughly tested and only sold after passing rigorous quality controls.
How can I contact Wiild Thing’s customer support?
You can contact our customer support team via email at support@wiildthing.in or through the contact form on our website.
Does Wiild Thing have any social media presence?
Yes! You can find us on Instagram, Twitter, Facebook, and Pinterest. Follow us for updates, promotions, and sexual wellness tips.
Shipping FAQs
What are the shipping options for Wiild Thing products?
We offer a variety of shipping options, including standard and expedited shipping. Choose the best option at checkout based on your location.
How long will it take for my order to arrive?
Preparation Time: 24 business hours for prepaid orders.
Delivery Timelines: Metro Cities: 1-3 business days, Non-Metro Cities: 5-7 business days.
Is international shipping available?
Yes, we offer international shipping to select countries. Shipping fees and delivery times will vary depending on your location.
How can I track my Wiild Thing order?
Once your order has shipped, you’ll receive an email with tracking details to monitor your package’s journey.
Do you offer discreet packaging for orders?
Absolutely! All our products are shipped in plain, unbranded packaging to ensure complete privacy.
Are there any shipping fees?
Shipping fees depend on your order size and location. Free shipping is available on orders over a certain amount. Please check our shipping page for more details.
Can I ship to multiple addresses in one order?
Unfortunately, we currently only support shipping to a single address per order. You can place separate orders if you need products sent to different addresses.
What should I do if my order hasn't arrived?
If your order hasn't arrived by the estimated delivery date, please contact our customer support team with your order number, and we will investigate the issue.
Can I change my shipping address after placing an order?
If your order hasn’t been shipped yet, you can modify the shipping address. Contact customer support immediately for assistance.
Payments FAQs
What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, and various local payment methods depending on your region.
Is it safe to use my credit card on Wiild Thing's website?
Yes, our website is secure, using encryption technology to protect your payment information. We are committed to safeguarding your data.
Do you offer payment in instalments or EMI?
Yes, we offer payment options like EMI or instalment plans through select payment gateways. Check availability at checkout.
Can I use coupons or promo codes for my purchase?
Yes, you can apply valid promo codes during checkout to avail discounts. Make sure to check our website or sign up for our newsletter for ongoing offers.
How can I check if my payment was successfully processed?
After completing your payment, you’ll receive an order confirmation email with the details. You can also log into your account to check your order status.
Do you charge VAT on orders?
Sales tax is applicable based on your location(??). The tax amount will be calculated and shown at checkout.
Can I make changes to my payment method after placing an order?
Unfortunately, once an order is placed, we cannot modify the payment method. However, you can cancel and reorder with a new payment method.
Is my billing information kept private?
Yes, your billing information is strictly confidential and is protected by our privacy policy. We never share your data with third parties without your consent.
Do you offer gift cards or discounts for first-time customers?
Yes, we offer gift cards for purchase and exclusive discounts for first-time customers. Sign up for our newsletter to receive special offers.
Do you accept PayPal or other online payment systems?
Yes, we accept PayPal for a secure and convenient checkout process.
Cancellation & Returns FAQs
How do I cancel my order?
You can cancel your order before it’s shipped by contacting our customer support team immediately. If the order has already shipped, you will need to follow the return process.
What is Wiild Thing’s return policy?
We offer a 7-day return policy on unopened, unused products. Please visit our returns page for full details on how to return your order.
Can I return a product if I’ve opened it?
We generally do not accept returns for opened products due to hygiene and safety reasons, but we will consider exceptions in case of defective or damaged items.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support team with your order number and reason for the return.
Do I have to pay for return shipping?
Return shipping fees are the responsibility of the customer unless the product is defective or incorrect.
Can I return a product if it’s damaged?
Yes, we accept returns or exchanges for damaged items. Please contact us with photos of the damage within 7 days of receiving the product.
What should I do if I receive the wrong product?
If you’ve received the wrong product, please contact our customer support team immediately, and we’ll send you the correct product.
How long does it take for a refund to be processed?
Refunds are typically processed within 7-10 business days after we receive the returned product.
Can I exchange a product instead of returning it?
Yes, we offer exchanges for defective products or if you prefer a different product. Contact customer support to process your exchange.
What happens if my order is lost or damaged in transit?
If your order is lost or damaged during shipping, please contact customer support, and we will investigate and resolve the issue promptly.
Product & Safety FAQs
Are Wiild Thing products tested for safety?
Yes, all Wiild Thing products are thoroughly tested for safety, ensuring that they meet high standards of quality and effectiveness.
Are the products vegan and cruelty-free?
Yes, Wiild Thing products are vegan, cruelty-free, and made with natural ingredients to ensure they are both effective and ethical.
How can I tell if a product is right for me?
Check our product descriptions for detailed information on ingredients and benefits. If you have specific concerns, our customer support team can provide recommendations.
Do Wiild Thing products contain any harmful chemicals?
No, Wiild Thing products are free from harmful chemicals, parabens, sulfates, and artificial fragrances.
What do I do if I experience an allergic reaction to a product?
If you experience any irritation or allergic reaction, stop using the product immediately and consult a healthcare professional. Contact our customer support team for assistance.
Are Wiild Thing products safe for sensitive skin?
Yes, our products are formulated to be gentle on sensitive skin. However, we always recommend doing a patch test before using new products.
How long should I store Wiild Thing products?
Store Wiild Thing products in a cool, dry place away from direct sunlight. Check the product packaging for any specific storage instructions.
How can I ensure the best experience with Wiild Thing products?
Follow the usage instructions provided with each product. Additionally, pairing our products with a healthy lifestyle and open communication in your relationships can enhance your experience.
Are there any precautions I should take when using Wiild Thing products?
Always follow the product instructions and guidelines to ensure safety and effectiveness.
